At Whale Wearables, customer satisfaction is our priority. Please read our refund and cancellation policy before making a purchase.
1. Order Cancellation
- Orders can be canceled within 24 hours of placement for a full refund.
- Once shipped, orders cannot be canceled.
2. Refund Policy
- Eligible Refunds:
- Defective, damaged, or incorrect products.
- Refund requests must be raised within 7 days of delivery.
- Non-Eligible Refunds:
- Used, washed, or altered products.
- Items without original packaging.
3. How to Request a Refund
- Email us at support@whalewearables.com with your order details and images of the product (if applicable).
- Refunds will be processed within 7-10 business days after approval.
4. Exchange Policy
Customers must bear return shipping costs unless the item is defective.
Exchanges are allowed within 7 days of delivery for defective items.